FAQs

faqs

 

Here, you will find the answers to your questions. If you’re still stumped, feel free to email us today.

Q: How often do you release new products?
A: We’re constantly creating new designs and great products. We share them and sell to you as fast as we tried and tested them! Our goal is to add new items weekly.


Q: What are your customer service hours?
Fresh Chick Designs open daily from 9 is to 5 pm. You can send us an email to reach us during and outside of business hours. We will respond to all inquiries as possible as we can. Returns can be initiated at any time through our returns page.


Q: Do I need to register an account to buy products from Fresh Chick Designs?
A: Accounts are optional to place an order on our website. However, we do suggest to set up your account to help you check out easily and track your orders once your item shipped. Setting an account is easy and free.


Q: Do you ship outside the U.S.?
A: The Fresh Chick Designs has teamed up with a trusted and respected global company to fulfill orders for our international customers. Please note that certain items and promotional discounts may not be eligible or apply to the international order. The items will automatically be transferred to our partnered Global company. You may also pay with international credit cards, PayPal or bank wire transfers. Our global partner will process your payment and guarantee delivery. Once you’ve completed your order, all inquiries should be directed to them.


Q: Is it possible to track my order?
A: Yes. If you set up an account on our website, you can definitely track your orders. Your items will be shipped right after you’ve completed your orders and promptly send you an email with a tracking number.